Privacy Policy

Introduction

Clearwater Law is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We comply with Singapore's Personal Data Protection Act (PDPA) and maintain appropriate measures to protect the personal data we process. This policy applies to all personal data collected through our website, email communications, and client engagements.

If you have questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Data You Provide

We collect personal data that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, position, business details)
• Information provided in consultation requests or service inquiries
• Documents and information shared during service engagements
• Communication preferences and correspondence history

Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical information (IP address, browser type, device information)
• Usage data (pages visited, time spent, referring URLs)
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide legal services, respond to inquiries, and fulfill our contractual obligations
• Communication: To contact you regarding your requests, services, or account matters
• Improvement: To analyze and improve our services, website, and client experience
• Compliance: To comply with legal obligations and professional standards
• Marketing: With your consent, to send information about our services (you may opt out at any time)

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill our service obligations
• Legitimate Interest: For business operations, service improvement, and client relationship management
• Legal Obligation: When required by law or professional regulations

Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist with business operations (hosting, analytics, communication services)
• Professional Advisors: When necessary for providing legal services
• Regulatory Authorities: When required by law or professional obligations
• Business Transfers: In connection with any merger, sale, or reorganization of our practice

We do not sell your personal data to third parties. All service providers are contractually required to protect your data and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Secure document handling and storage protocols
• Staff training on data protection requirements

While we take reasonable measures to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to:

• Provide services and maintain our client relationship
• Comply with legal and professional obligations
• Resolve disputes and enforce our agreements

Client matter files are typically retained for seven years following engagement completion, in accordance with professional standards. Marketing data is retained until you withdraw consent or request deletion.

Cookies and Tracking

We use cookies and similar technologies to enhance website functionality and analyze usage. Cookie types include:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and choices

For detailed information about our cookie practices, please review our Cookie Policy.

Your Rights

Under Singapore's PDPA and applicable data protection laws, you have the following rights:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal: Withdraw consent for processing based on consent
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities

To exercise these rights, contact us at [email protected]. We will respond to valid requests within one month.

If you believe we have not addressed your concerns appropriately, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to clients with whom we have an active relationship

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, please contact: